This Shipping & Delivery Policy outlines the terms and conditions for shipping and delivery of our WhatsApp API services and related products offered by SpreadBee ("we", "us", or "our").
Important Note: Since we primarily provide digital services (WhatsApp API), most of our offerings are delivered electronically. However, this policy covers all types of deliveries including physical products, if applicable.
1. Service Delivery Methods
Our services are delivered through various methods depending on the type of service purchased:
1.1. Digital Service Delivery
For our WhatsApp API services, delivery is primarily digital and includes:
- API Access: Immediate access to our WhatsApp API endpoints
- Account Credentials: Login credentials sent via email
- Documentation: API documentation and integration guides
- Support Access: Access to our customer support system
- Dashboard Access: Access to our web-based management dashboard
1.2. Physical Product Delivery (If Applicable)
In cases where physical products are included with our services:
- Hardware devices (if applicable)
- Printed documentation
- Marketing materials
- Certificates or licenses
2. Delivery Timeframes
2.1. Digital Services
Standard Delivery: 1-2 business hours after payment confirmation
Express Delivery: 15-30 minutes after payment confirmation (Premium plans)
Enterprise Solutions: 24-48 hours for custom configurations
2.2. Physical Products (If Applicable)
For any physical products that may be included:
- Local Delivery: 2-3 business days
- National Shipping: 3-7 business days
- International Shipping: 7-15 business days
- Express Shipping: 1-3 business days (additional charges apply)
3. Delivery Process
3.1. Digital Service Activation
Upon successful payment and order confirmation:
- You will receive an order confirmation email
- Your account will be automatically activated
- Login credentials will be sent to your registered email
- API access will be granted immediately
- Welcome email with setup instructions will be sent
3.2. Physical Product Shipping
For physical products (if applicable):
- Order confirmation and processing
- Product preparation and packaging
- Shipping label generation and tracking number
- Handover to shipping partner
- Delivery confirmation and tracking updates
4. Shipping Costs and Fees
4.1. Digital Services
Digital service delivery is included in your service package at no additional cost.
4.2. Physical Products
Shipping costs for physical products (if applicable) are calculated based on:
- Product weight and dimensions
- Shipping destination
- Delivery speed selected
- Shipping method chosen
Free shipping may be available for orders above certain thresholds or for premium customers.
5. Delivery Areas and Restrictions
5.1. Digital Services
Our digital services are available worldwide with the following considerations:
- Available in all countries where WhatsApp is supported
- Subject to local internet regulations and restrictions
- May require VPN access in certain regions
- Compliance with local data protection laws
5.2. Physical Products
Physical product delivery is subject to:
- Local customs regulations
- Import/export restrictions
- Shipping partner availability
- Local delivery infrastructure
6. Tracking and Notifications
6.1. Digital Service Tracking
For digital services, you can track your service status through:
- Email notifications at each step
- Dashboard status updates
- Account activation confirmations
- Support ticket updates
6.2. Physical Product Tracking
For physical products, tracking includes:
- Order confirmation emails
- Shipping confirmation with tracking number
- Real-time delivery updates
- Delivery confirmation notifications
7. Delivery Issues and Resolutions
7.1. Digital Service Issues
If you experience issues with digital service delivery:
- Check your spam/junk folder for emails
- Verify your email address is correct
- Contact our support team immediately
- Check your account dashboard status
- Verify payment confirmation
7.2. Physical Product Issues
For physical product delivery issues:
- Contact our shipping support team
- Provide tracking number and order details
- Report damaged or missing items within 24 hours
- Request re-shipping if necessary
- File claims with shipping partner if applicable
8. Delivery Confirmation
8.1. Digital Services
Digital service delivery is confirmed when:
- You receive login credentials
- You can access your dashboard
- API endpoints are responding
- Welcome email is received
- Account status shows as "Active"
8.2. Physical Products
Physical product delivery is confirmed when:
- Package is received and signed for
- Delivery confirmation is recorded
- Tracking shows "Delivered" status
- Recipient acknowledges receipt
9. Return and Refund Policy
9.1. Digital Services
Digital services are subject to our standard refund policy:
- 7-day money-back guarantee for new customers
- Pro-rated refunds for unused service periods
- No refunds for service misuse or violations
- Refund processing within 5-7 business days
9.2. Physical Products
Physical products (if applicable) may be returned within 30 days of delivery:
- Must be in original condition
- Return shipping costs borne by customer
- Refund processing after product inspection
- Restocking fees may apply
10. International Shipping
For international customers:
- All prices are in local currency (converted at current rates)
- Customs duties and taxes are customer responsibility
- Delivery times may vary due to customs processing
- Some countries may have import restrictions
- International shipping costs are calculated at checkout
11. Business Hours and Delivery Schedule
Our delivery operations follow these schedules:
- Digital Services: 24/7 automated delivery
- Customer Support: Monday-Friday, 9:00 AM - 6:00 PM (Local Time)
- Physical Shipping: Monday-Friday, 9:00 AM - 5:00 PM (Local Time)
- Weekend Deliveries: Available for premium customers (additional charges apply)
12. Contact Information
For questions about shipping and delivery, please contact us:
- By email: insightirs@gmail.com
- By phone: 917020824191
- Through our support ticket system
- Via live chat on our website
13. Policy Updates
We may update this Shipping & Delivery Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
Last updated: January 09, 2026
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